ULTIMATE KRONOS GROUP
Solving workforce management compliance challenges
to boost user satisfaction by 62%
CONTEXT
About the product
This case-study is about RIT's Kronos Workforce Management System, a product by UKG (Ultimate Kronos Group) with 3000+ users across campus.
INFO
Role
UX Designer
Responsibilities
Product strategy, Market Research, Interaction Design, Visual Design, UX Workshops, Usability Testing
Duration
9 Months (Dec'24 - Aug'25)
Team
Product designer (me), Product Manager, Developers, Advisor
VIEW PROROTYPE
Click here to view the prototype.
RESULT
Outcomes at a glance
40%
boost in task completion rate
2.4x
faster workflows for users
87
Usability Score (A - rating)
Example comparison of the Add Camera Tab
Here's how my design process helped solve problems with Exacq↓
PROCESS
A rigorous, research-driven approach combining heuristic evaluation, mixed-methods user research, and iterative prototyping was adopted.
THE CHALLENGE
Student workers on campus juggling multiple on-campus jobs faced manual calculations, confusing terminology, and poor mobile experiences, leading to compliance anxiety and low adoption.
USER PAIN POINTS
Insights from user research
👉 How might we make Kronos fast, intuitive & user friendly?
DESIGN GOAL
After conducting heuristic evaluations, surveys, and contextual interviews with 10 participants, three key design opportunities emerged.
01
Streamline Multi-Job Tracking
Show cumulative hours & compliance status across all jobs in a single, visual dashboard
02
Enhance Data Comprehension
Visualize timecards, earnings, and pay cycles through intuitive charts and cards, reducing the need for manual calculations.
03
Increase Task Completion Rates
Simplify navigation and surface primary actions upfront, allowing users to complete core tasks like clock-in/out or job switching in fewer steps.
GRANULAR DESIGN DECISION #1:
Branded Login Experience
Created a welcoming first impression by unifying RIT's visual identity with Kronos, building trust and familiarity from the moment students log in.
GRANULAR DESIGN DECISION #2:
Dashboard
Card-based dashboard showing total hours, progress toward 20-hour limit, upcoming paydays, and quick actions for clocking in/out—everything students need at a glance.
GRANULAR DESIGN DECISION #3:
Visual Design Improvement
Intuitive dropdown for switching between roles and viewing corresponding timecards, making compliance tracking effortless for students with multiple campus jobs.
FINAL DESIGNS
After what felt like a 1000th iteration…
USER TESTING
In a total of 5 user testing sessions, these were the 3 key takeaways:
1
4/5 Users found the redesigned config module as more intuitive
2
Users liked the clean and modern product appeal of the redesign
3
Users suggested that the dashboards could have been personalized
PROJECT TAKEAWAYS
Solving industry level problems requires planning and time
Designing an impactful solution for a real-world business problem needed a timeline and planning that allowed for flexibility, challenges and adjustments as needed.
Taking ownership elevated the project
Designing an impactful solution for a real-world business problem needed a timeline and planning that allowed for flexibility, challenges and adjustments as needed.
Designing for Flexibility and Scalability in future
Designing an impactful solution for a real-world business problem needed a timeline and planning that allowed for flexibility, challenges and adjustments as needed.